The Office of the Joburg Ombudsman is an independent and impartial facilitator that ensures all complaints of alleged maladministration and human rights violations lodged against the City of Johannesburg are resolved through a fair investigative process. However, the Joburg Ombudsman will only act if the dispute or complaint remains unresolved after the complainant has exhausted all the official channels prescribed by the City of Johannesburg.

What are human rights?

Human rights are basic and fundamental rights to which every person – for the simple reason of being human – is entitled to. These rights are inalienable, which means that a person has them forever and they can never be taken away. “The Bill of Rights is a cornerstone of democracy in South Africa. It enshrines the rights of all people in our country and affirms the democratic values of human dignity, equality and freedom.” and in Chapter 2 of our Constitution, it sets out the rights that every person in South Africa enjoys.




What is a human rights violation?

In South Africa, Section 9(3) of the Constitution prohibits unfair discrimination on one or more grounds, including race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth. If a person ignores or abuses your rights as listed within The Bill of Rights based on the above mentioned grounds, they would be in violation of those rights.